Shipping & Return | MatchaOishii

We are thankful to be fully operational! Shipments are not affected and we are packing healthy! Delivery Worldwide & FREE* Shipping (above 15€ to Benelux & Germany) 💚FREE Matcha Chocolate with ALL ORDERS

Shipping & Return

SHIPPING

Matcha Oishii ships to the majority of countries, please contact us for a shipping quote.

Our shipping rates are: 

  • Benelux & Germany: Free shipping after spending €15.00
  • European Union: €5.00 (Standard Shipping without t&t )
  • European Union: €13.00 (International Shipping with t&t )
  • United States & Canada €5.00 (Standard Shipping without t&t )
  • Mexico €5.00 (Standard Shipping without t&t )

 Orders placed before 5.00pm will be sent the same buisness day. 

 

 

 

 

 

 

 

 

 

 

 

*Please understand that there can be delays in your shipment, due to unexpected circumstances by the shipping carrier. 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@matchaoishii.com 

To return your product, you should mail your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.